Frequently Asked Questions
Everything you need to know about your Needlejuice order.
When will my pre-order ship?
Pre-order shipping dates are estimates provided on the product page. Please note that vinyl production can occasionally face industry-wide delays; we will notify you via email if a timeline changes significantly.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by country and are calculated at checkout. Please be aware that international customers are responsible for any applicable customs fees or import taxes.
What is your return policy for damaged items?
If your record arrives damaged or with a significant manufacturing defect, please contact us within 14 days of delivery with photos of the damage. We will provide a replacement or a refund depending on stock availability.
Can I combine multiple orders to save on shipping?
To ensure efficient processing, we generally cannot combine separate orders once they have been placed. We recommend adding all desired items to your cart before completing your purchase.
How do you package your vinyl records?
We take great care in our packaging. All vinyl is shipped in sturdy, corrugated cardboard mailers designed specifically for records to prevent corner dings and seam splits during transit.
Will I receive a tracking number?
Yes, once your order has been processed and a shipping label is created, you will receive an automated email containing your tracking information.